Privacy Policy

Top Skin Care & Laser Clinic (“we”, “us”) — 1425 Ellis St, Kelowna, BC V1Y 2A3. Effective date: September 14, 2026. Last updated: September 25, 2026.

Information we collect

When you submit a form on this site or through our advertising (including Facebook/Instagram lead forms), we collect the information you provide: your name, phone number, email address, and your answers to any questions in the form.

How we use it

We use your information to contact you about your inquiry, schedule and confirm appointments, and send you relevant follow-up communications about our services. We do not sell your personal information.

Sharing

Your information is shared only with service providers who help us operate our booking and communication systems (for example, our booking (Jane App) and marketing platforms), under confidentiality obligations. It is not shared with unrelated third parties.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are excluded from all of the sharing described above and will not be shared with any third party.

Communications

By submitting a form you consent to being contacted by phone, text message, or email. You may opt out of emails at any time via the unsubscribe link.

Text messages (SMS)

When you give us your mobile number on one of our forms and agree to be contacted, Top Skin Care & Laser Clinic may text you about your inquiry: booking your appointment, confirmations, reminders and follow-up about your visit. Message frequency varies. Message and data rates may apply. Consent to receive texts is not a condition of any purchase.

Reply STOP at any time to stop receiving texts; you will get one message confirming you have been unsubscribed. Reply HELP for help, or call us at (778) 214-1992. Carriers are not liable for delayed or undelivered messages.

Retention & access

We retain inquiry information for as long as needed to serve you. You may request access to, correction of, or deletion of your personal information at any time.

Contact

Questions about this policy: call us at (778) 214-1992, email Info@topskincare.ca, or visit us at 1425 Ellis St, Kelowna, BC.